Store Policies 

 When purchasing any of our products, garment, or services in person or otherwise (i.e. online, by phone, mail, email, or social media) from us you are automatically agreeing to these terms and conditions from Lupita's (collectively "Lupita's Bridal House", "we", "us", or "our"). These policies also apply even when not making a purchase, or when you remain at, or around our premises at 1817 Chicago Rd, Chicago Heights, IL 60411.

Cancellations, Exchanges, or Refunds 

There are no returns, exchanges, or refunds on any merchandise once it has left our store or placed an order. There are no deposit refunds once an order is processed with the manufacturer. To prevent misunderstandings please make sure you have carefully identified the desired item with the desired features (i.e. model, color, size, style, brand, etc) before leaving our store or before making your order. See also our Merchandise Pick up Policy down below before picking your merchandise. 

All Sales and Orders are Final!!!

Merchandise Pick up Policy 
Merchandise must be paid in full and must be picked up by the original purchaser with the original receipt. All merchandise must be inspected by the customer before leaving the store. To prevent misunderstanding we strongly recommend at least one (in-store) garment fitting before any garment is released to the customer to verify right fit. Once the garment is released to the customer and when it leaves the store we reserve the right to deny any additional alterations or necessary corrections. In the case that any merchandise is picked up by a person different from the original purchaser, we are not responsible for incorrect or missing items, errors, defects, or any issues that arise due to lack of visual inspection before leaving the store. All merchandise must properly inspected before it is released and leaves our store.  For merchandise delivered through a delivery service you will have to return the incorrect merchandise back to the store on the same day and we will make the best effort to get you the correct merchandise (if available at that time). There are no exceptions!!! All Sales and Orders Are Final after merchandise is released!!!

Dressing Room Policy 
We reserve the right to limit or deny trying out dresses at any point during your visit. Additionally and to prevent misunderstandings, we reserve the right to apply this policy at any point in time during your visit to preserve exclusivity and quality of our dress collection, or to allocate time help other customers as necessary. There are not exceptions! Only one person accompanying the main guest is allowed to enter the dressing room. 

Sizing and Fitting Policy 

Manufacturers do not alter any garment to your exact measurements
In most cases the manufacturer sends the ordered garment or tuxedo one size above your measurements unless your body measurements exactly match their standard sizes (this is uncommon). As a result, be advised that alterations will be required & we will let you know at your first fitting. Remember "is better to take in than to take out". We take no responsibility for garments not fitted right if you do not fit your garment at least once in the store. Additionally, alterations are not included in the price of your garment, except for tuxedo rentals. Should you choose to get your dress or garment altered with our third-party tailoring service, that will require additional fees. All dresses or garments are sold "as is" if not sent to our alterations service. All undergarments and shoes must be worn at the time of your fitting. There are no exceptions! 

See Alterations policy for more information.

Garment Handling and Pressing

Your garment will be handled with due care and pressed (when requested), and returned back in the requested condition as for altered garments. We do not dry clean items. We only offer the pressing/wrinkle removal service for a fee (price varies per garment type and fabric sensitivity). Be aware that some fabrics are more sensitive to heat than others and we will indicate this to you at the time of drop off. If you still choose your garment to be pressed we are not responsible for the damage resulting from our service. 

Color Matching Policy 

While every attempt is made to standardize every color, we cannot be responsible for variations in dye lots. All dress manufacturers have their own color chart with a number of colors to choose from (this excludes bridal dress manufacturers). We recommend that all dresses in any one party should be ordered at the same time to insure that they are all match with the same color. 

Ordering Dresses 

A deposit 30% of your total invoice is due before orders to be processed. The other 70% balance of the total invoice price is due when the item arrives at the store and before your first fitting. However, sometimes we will require full payment for specialty garments and we will not process your order without having full payment. At times orders can take 2-8 weeks or more depending on the model and availability of such garment. Our associates will let you know what your options are. However, we will try our best effort to find a similar or better garment (when paying the price difference) if the one you want is not available by the expected date. Once an order is made it cannot be modified or cancelled.

Body Shapers Policy 

Body Shapers are considered underwear by law. Hence, no returns or exchanges of any body shaper will be accepted regardless of condition or packaging. There are no exceptions!

Layaway Policy

30% of the item price is required up front and no minimum purchase limit. Order automatically expires on December 1st of the same calendar year when the order first began. Final payment must be made when the items are ready for pickup or before this date. If final payment is not made before this date, your order will be put back on rack or returned to manufactures for the unpaid balance. All deposits made until the expiration date are non-refundable.

Limited Warranty 

Lupita's Bridal House is not responsible for damaged garments or merchandise that have been paid in full and released (signed for) to the customers (or affiliates) for personal ownership once it leaves the store (this includes garments serviced for alteration). You the customer are responsible for inspecting all purchased merchandise carefully before leaving our store. We pride ourselves on showing you due care handling and free-of-defects quality inspection during your first fitting and second fitting (if applicable), and up until final delivery of your garment or product. 

Shipping 

We will gladly ship any merchandise anywhere in US for an additional charge. Please check store for more information. 

Payment Policy

To maintain our prices low and the quality of our products and services at excellent levels we require all due fees and applicable charges and taxes be made in full at delivery time of your garment or product. 

Lost Items Policy

We are not responsible for any lost item(s) in or around our premises at any point in time during your visit or when returning Tuxedo items. It's your sole responsibility to make sure you safeguard your belongings & verify any valuable item (cell phone, wallet, rings, etc) is with you at all times. In the case you lost a personal item in our premises or left a personal item in a rental garment, we will keep it in our lost & found bin for up to 30 days and contact you if we have your information on file. It can be returned to the rightful owner with proper item description and receipt of previous rental (if applicable).